Frequently Asked Questions

Everything you need to know about your ZNZ Jewelry experience.

What materials are used in ZNZ Jewelry pieces?

We use high-quality materials including 14k and 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.

How should I care for my jewelry to prevent tarnishing?

To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the ZNZ microfiber pouch provided with your order.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale and cannot be returned.

Is your jewelry hypoallergenic?

Yes, all ZNZ Jewelry is nickel-free and lead-free, making our pieces safe and comfortable for customers with sensitive skin.

Do you offer a warranty on your products?

We provide a 1-year limited warranty that covers manufacturing defects. If your jewelry breaks due to a production flaw, we will repair or replace it at no extra cost.